Gams Privacy Policy — How Your Data Is Protected
At gams, protecting your personal information is our top priority. This policy explains what data we collect, how we use it, and what rights you have.
What data does gams collect?
When you register on the gams platform, we collect your name, email address, mobile number, and date of birth. This information is essential for creating your account and verifying your identity. If identity verification is required, details from your national ID card or passport may also be collected.
Payment data includes bKash and Nagad account numbers and transaction history. This information is used solely to process BDT-based transactions and prevent fraud. Full bank card numbers and PINs are never stored on gams servers.
Device and browser information — including IP address, operating system, browser type, and time spent on the platform — is collected automatically. This data is used to improve site performance and ensure security.
Summary of Collected Data
- Name, email address, mobile number
- Date of Birth & Identity Information
- Payment & Transaction Data (BDT)
- Device & Browser Information
- Cookies & Usage Data
- Approximate location (IP-based)
How is the collected data used?
Your data is used to create, verify, and secure your account. It plays a key role in login protection and detecting suspicious activity.
Payment information is used to process deposits and withdrawals via bKash, Nagad, and bank transfers, and is also required for anti-money laundering compliance.
User experience data is analyzed to improve platform design, game offerings, and customer support.
You may receive emails or messages with personalized offers, new game updates, and platform news based on your preferences. You can unsubscribe at any time.
What should I know about cookies and tracking technologies?
Gams uses essential cookies to keep the website functioning properly. These cookies maintain login sessions, remember language preferences, and handle security verification. Without them, core platform functionality may be affected.
Analytical cookies collect anonymous data about user browsing behavior. This is used to analyze page load speeds, most-visited sections, and mobile usage patterns. No personal identity is revealed in this process.
You can delete or block cookies at any time through your browser settings. Note that blocking certain cookies may limit the functionality of some parts of the site.
How secure is my data, and how long is it retained?
Gams uses industry-standard encryption to keep your data secure. Sensitive information such as passwords and payment details is stored in encrypted form, protecting it from unauthorized access. Server access is strictly controlled, and only authorized personnel can retrieve the data they need.
Data is retained for as long as your account remains active. Upon account closure, data is generally deleted within 90 days, though some information may be kept longer for legal compliance or dispute resolution. Financial transaction records must be retained for a period specified under Bangladeshi law.
In the event of a data breach, gams will promptly notify affected users and take immediate steps to minimize any harm.
What rights do you have as a user?
You may request a copy of your personal data stored with gams at any time. Email [email protected] and the information will be provided within 30 business days.
If any information in your account is incorrect or outdated, you may request a correction. Contact our support team to update your name, address, or mobile number.
When closing your account, you may also request deletion of your data. Some information may need to be retained due to legal obligations, and you will be clearly informed if that is the case.
Third-Party Data Sharing & Policy Updates
Gams does not sell user data to any advertisers or marketing agencies. Limited data may be shared with authorized payment providers such as bKash and Nagad solely for payment processing. These parties operate under their own privacy policies and may not use the data for any other purpose.
Data may be disclosed to Bangladeshi authorities when required by law or court order. In such cases, gams will make every effort to notify the user in advance where possible.
Gams reserves the right to update this Privacy Policy at any time. For significant changes, advance notice will be given via email or a site notification. Continued use of the site after any changes constitutes acceptance of the updated policy.
Privacy Contact
For any questions or requests regarding your data:
Support is available in Bengali. Responses are typically provided within 72 hours.
Still have questions? We're here to help.
For any questions about our Privacy Policy or data protection, contact our support team or visit the FAQ section.